Trainer Bios

As the Chief Experience Officer at Bobby Jones Links, Gautam's work includes building a personalized customer journey at each of the company’s managed properties, developing a high-performing leadership team, and training the front-line staff to understand their true value in moving the bottom line through exemplary customer service. He is passionate about building employee and service-centric club cultures. Gautam is the standard bearer for instilling Bobby Jones Links’ 17 service standards at all properties and educating team members on the company's core purpose: to make a difference. Gautam also works with hospitality organizations outside of BJL’s portfolio to create a cultural foundation driven by a core purpose, core values, and detailed service standards. His journey into the golf industry started as a caddy as a junior golfer. After graduating from Rutgers University, where he played on the golf team, he managed country clubs of all types before focusing on developing golf industry leaders and staff to be as passionate as he is about serving others. Gautam has been invited to speak at several national Customer Experience (CX) Conferences, such as the NGCX Conference in Boston, MA and the Customer Contact Week Conference in Nashville, TN, as well as the Argyle Leadership Forum, a virtual leadership and learning education company.