How we Deliver

The Science of Club Management

Bobby Jones Links can manage any club, anywhere, making a significant difference at every one.

One of our tools is what we call our Science of Club Management, a platform and proven process decades in the making that we offer to and teach to all of our club leaders. Since our leadership team has operated hundreds clubs, you can imagine the experience and expertise that went into making this a powerful tool. It includes a multitude of resources, sophisticated financial systems, operating polices, a comprehensive employee educational program, sales and marketing, membership mastery, and a progressive human resources approach. All of these add up to a system that can be applied to your club to deliver remarkable results. 

Most importantly, our true professional management system gives our club associates and managers plenty of freedom. It is a tool and resource for them and recognizes a cookie cutter approach to club management is never appropriate. That’s why we have happier managers as well.

A Culture of service and Hospitality

Bobby Jones viewed learning as a life-long endeavor and service to others as paramount, as do we. 

We place a very high priority on education and training. This is why we created Bobby Jones Center of Excellence, a comprehensive educational program that teaches all of our associates how to work in, and on, their business. The University’s primary focus is train for service excellence and how to exceed customer expectations. Bobby Jones Link’s service is modeled after at the finest hospitality organization in the world, The Ritz Carlton.  

Their education begins with an extensive video and personal orientation for new company associates, making our expectations clear while welcoming them to their club and our company. The learning does not end on the first day. It is continuous and ongoing, including daily huddles in each department of our clubs. Every manager and department head are enrolled in Bobby Jones Links’ professional development program – a broad mix of seminars, guest speakers, online classes, group reading programs, and shared best practices. 

We do this because we know it translates into better club managers and associates for you, but also because investing in our associates creates a company of motivated, educated, and happier people. It’s good business.

You swing your best when you have the fewest things to think about.

the clubs in Our Bag

Bobby Jones Explorer

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Bobby Jones Explorer is a fantastic tool for our private clubs to enhance the value of membership and sell more memberships. Variety is the spice of life and Explorer fills members’ needs for great golf and travel experiences away from home. The heart of Explorer is a reciprocal play program at hundreds of clubs around the U.S. Vacations, golf trips, and travel are the other important component of Explorer. 

For our developer clients, the enhanced privileges of Bobby Jones Explorer helps sell more homes and offers direct access to thousands of potential prospects. It is an important component of the expanded private club lifestyle so important to the success of a club today. Bobby Jones Explorer is concierge based.

Bobby Jones Explorer is concierge based. Our club members receive personalized attention for their requests from our Club Support Center.

Bobby Jones Center for Excellence

We place a very high priority on education and training. This is why we created Bobby Jones Center of Excellence, our comprehensive educational system that teaches all of our associates and teams how to work in, and on, their business. The core of the Center’s education is customer and member service training.

For a new associate receives an extensive video and personal orientation, educating them on our history and culture, and what is expected of them. The learning does not end on the first day. It is continuous and ongoing. Every manager and department head are enrolled in our professional development program, a broad mix of seminars, guest speakers, online classes, group reading programs, and shared best practices, policies, procedures, core values, and company culture. 

The centerpiece of all this is The Caddy Shack, our online source for all our videos, manuals, forms, budget templates, best practices, and reading materials. It is a product of two decades of building a remarkable club management platform. 

We do this because we know it translates into better club leaders, but also because investing in our associates creates a company of motivated, educated, and happier people.

Procurement

We leverage our size and vendor relationships into significant savings for our clients. Bobby Jones Links has special account status with all the major vendors and suppliers in the industry, enabling us to receive the lowest possible pricing. Our procurement program has saved our club’s millions over the years. In fact, in many cases, the savings from Bobby Jones Links’ it often pays for our management fee, making everything else we do for our clients found money.

Agronomy

Our agronomic practices are designed to produce the best golf experience and playing conditions possible, ones that adhere to the financial needs of our clients. Bobby Jones Links is experienced with all types of grasses found in all kinds of climates, from traditional Bent grasses to the most recent Bermuda grass hybrids. Bobby Jones Links best practices ensures that playing surfaces are visually appealing, turf health is maximized, and safety standards are followed. Environmental stewardship is a top priority at all our courses – the use of organic fertilizers when possible, prudent application of chemicals, and sensitivity to storm water runoff are hallmarks of a Bobby Jones course.

Sales, Marketing, & Public Relations

Bobby Jones Links builds multi-channel and highly choreographed campaigns for our clients. We are experienced in the traditional promotional methods such as television, radio, outdoor, public relations, and print, placing millions in advertising in these arenas. However, club promotion today is increasingly focused on digital promotion. Thus, our corporate advertising and marketing team is a master of website design, search engine marketing, data collection and analysis, online and direct marketing technologies, social media, email promotions, smart phone apps, and pay-for-click campaigns. This enables us to build business and brands faster and assess the ROI more accurately.

Financing & Accounting

Bobby Jones Links offers a comprehensive suite of financial services, largely based from our corporate office. This centralized accounting results in efficiencies and reporting that exceed what most clubs can do on their own. We have developed highly detailed and industry specific weekly, monthly, and annual reporting delivered on a timely basis. 

Our cloud based, largely digital system of processing payables and payroll enables our club leaders to input and analyze data faster and more efficiently than ever so that they can spend more time in other important areas. 

Our principals also have considerable experience in golf course finance, both debt and equity.We have worked for many banks, specialty lenders, and private equity firms. We are also often engaged by lenders to manage distressed assets and non-performing loans, furthering our understanding of golf course finance and the latest trends in this important specialty.

Risk Management

Bobby Jones Links continually seeks to reduce our client’s exposures while providing significant savings for them on all components of insurance such as health, life, workers compensation, property, and employment practices. We research and find the most competitive insurance coverages, leveraging our size to ensure your costs are reduced by engaging Bobby Jones Links. Our risk management process includes identifying potential risks in advance, analyzing them, and taking the precautionary steps to reduce or curb these risks. A large part of this involves safety training and awareness at each of our clubs.

Technology

Bobby Jones Links works hard to be on the cutting edge of new technologies available for the game and clubs. Younger generations expect clubs to be relevant for them and to adapt to what is changing so rapidly off the course. Bobby Jones spent his life after competitive golf being an innovator. We seek to be one too, which is why our company motto is where history and innovation play

Through our tributary of innovative partners and vendors plus initiatives of our own, we bring the latest point of sale systems, website designs, apps, teaching technology and ball tracking, golf cart GPS, pro shop designs, CRMs, cloud-based accounting, social media, maintenance equipment, etc., to your club.

Membership

The Bobby Jones Links' team has overseen the sale of tens of thousands of memberships over the years. 

Our team will develop a competitive membership program and implement a sales plan and system based on the Bobby Jones Links membership sales and retention systems, a superb best practices resource for private clubs. We have a rich library of member surveys, club bylaws, club rules, and membership agreement documents as a resource. We have also developed a proprietary Salesforce CRM for to better service and retain members, tracking membership sales and leads, and provide management with an accountability tool for this important revenue source.

Bobby Jones Links was one of the early pioneers of generational and age-based membership offerings, expanding a club’s reach into a market and resulting in incremental sales. We can now reach all points on the bell curve, including the long tails where many new memberships are created.

Food & Beverage

In an area that is notoriously difficult to manage well, Bobby Jones Links excels. 

Our teams have managed clubs with small $150,000 food and beverage operations to ones with over $4M in sales annually. At every one of our clubs we have mastered how to make food and beverage profitable while offering our customers delightful dining experiences and superior service. We do this through rigorous training and our proprietary system of cost and labor controls. 

Our chefs are also focused on healthy menus and the wellness offerings that many of our customers and members expect. We realize customers desire variety, so our menus are always changing to meet their needs and to compete with dining options found off the club grounds. Special events, whether weddings, parties, outing groups, or business presentations, are in integral component of our s food and beverage operations.

Development & Renewal

Whether it is a bunker renovation program, the switch to a new hybrid putting surface, irrigation upgrade, new clubhouse interiors – or even a new course and clubhouse – Bobby Jones Links delivers via our development and renewal experience and corporate expertise. 

Bobby Jones Links has been involved in the development or renewal of hundreds of  courses and clubhouses totaling well over $500million. We have worked with the most notable course architects, from Tom Fazio, to Jack Nicklaus, Rees Jones, Arnold Palmer, Bob Cupp, Pete Dye, and GregNorman. Most recently, our company oversaw the $30 million rebirth of the historic and very innovative Bobby Jones Golf Course in Atlanta, Georgia. 

We manage all phases of a project, from the vision all the way through to completion, including design plans, budgets, cost control systems, change order review, and site inspection. By leveraging our size and relationships within the industry, we can maximize a project’s efficiency and expedite its completion.

We Own our Company

We own our company and are not driven by any investor expectations nor do we leverage our operational leadership across far too many clubs. And unlike many companies in our business, we don’t ask for long term management agreements with large breakup fees. If you like what we do, you’ll keep us. For more than two decades our clients have renewed our management services more than any other company.