Covid-19 Update from Bobby Jones Links

How we Deliver

The art and science of Club Management

Bobby Jones Links can manage any club, anywhere, making a significant difference at every one.

The Art of and Science of Club Management is our operational platform and proven process, decades in the making. Since our leadership team has operated hundreds of clubs, you can imagine the experience and expertise that went into making this a powerful, yet ever-changing tool. It includes a multitude of resources, sophisticated financial systems, operating polices, a comprehensive educational program, sales and marketing, membership mastery, and a progressive human resources approach. All of these add up to a system that can be applied to a club to deliver remarkable results.

Most importantly, we offer our club associates and managers plenty of autonomy. Our platform is a tool and resource for them, not a rigid framework. We know a cookie cutter approach to club management is never appropriate and that every club is different. That’s why we have happier and more effective associates and club leaders as well.

An employee centric and service driven culture

Net operating income, systems, and metrics are very important and what we do very well, but they are not what drive us.

We know that peak performance happens when cohesive, fully engaged teams work together in a growing and trusted work environment, which is why we place so much emphasis on our associates’ well-being, personal growth and education. This is also why we created the Bobby Jones Center of Excellence, a comprehensive professional development program for our associates. We know investing in each other creates a company of motivated, educated, and happier people. It’s good business.

Bobby Jones Links’ member and customer service driven culture is modeled after some of the finest hospitality organizations in the world, including the Ritz Carlton. A culture of outstanding service permeates our company and is an endeavor that is nourished every day. It too is good for business.

Bobby Jones viewed learning as a life-long endeavor and service to others as paramount. While other companies are all about the numbers, we put our people, and the people we serve first. That has made all the difference.

You swing your best when you have the fewest things to think about.

the clubs in Our Bag

Bobby Jones Explorer

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Bobby Jones Explorer is a fantastic tool for our private clubs to enhance the value of membership and sell more memberships. Variety is the spice of life and Explorer fills members’ needs for great golf and travel experiences. The heart of Explorer is a reciprocal play program at hundreds of clubs around the United States. Vacations, golf trips, and travel are some of the other important components of Explorer. 

For our developer clients, the enhanced privileges of Bobby Jones Explorer helps sell more homes and offers direct access to thousands of potential prospects. It is an important piece of the expanded private club lifestyle which is so important to the success of a club today.

Bobby Jones Explorer is concierge based. Our club members receive personalized attention for their requests from our Club Support Center.

Caddyshack

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The centerpiece to our Center of Excellence and the Art of Club Management is the Caddyshack, our online source for training videos, manuals, forms, budget templates, best practices, samples, and continued education. It is a product of two decades of building a remarkable club management platform.

Procurement

We leverage our size and vendor relationships into significant savings for our clients. Bobby Jones Links has special account status with all the major vendors and suppliers in the industry, enabling us to receive the lowest possible pricing. Our procurement program has saved our club’s millions over the years. In fact, in many cases, the savings from Bobby Jones Links’ it often pays for our management fee, making everything else we do for our clients found money.

Agronomy

Our agronomic practices are designed to produce the best golf experience and playing conditions possible, ones that adhere to the financial needs of our clients. Bobby Jones Links is experienced with all types of grasses found in all kinds of climates, from traditional Bent grasses to the most recent Bermuda grass hybrids. Bobby Jones Links best practices ensures that playing surfaces are visually appealing, turf health is maximized, and safety standards are followed. Environmental stewardship is a top priority at all our courses – the use of organic fertilizers when possible, prudent application of chemicals, and sensitivity to storm water runoff are hallmarks of a Bobby Jones course.

Sales, Marketing, & Public Relations

Bobby Jones Links builds multi-channel and highly choreographed campaigns for our clients. We are experienced in the traditional promotional methods such as television, radio, outdoor, public relations, and print, placing millions in advertising in these arenas. However, club promotion today is increasingly focused on digital promotion. Thus, our corporate advertising and marketing team is a master of website design, search engine marketing, data collection and analysis, online and direct marketing technologies, social media, email promotions, smart phone apps, and pay-for-click campaigns. This enables us to build business and brands faster and assess the ROI more accurately.

Financing & Accounting

Bobby Jones Links offers a comprehensive suite of financial services, largely based from our corporate office. This centralized accounting results in efficiencies and reporting that exceed what most clubs can do on their own. We have developed highly detailed and industry specific weekly, monthly, and annual reporting delivered on a timely basis. 

Our cloud based, largely digital system of processing payables and payroll enables our club leaders to input and analyze data faster and more efficiently than ever so that they can spend more time in other important areas. 

Our principals also have considerable experience in golf course finance, both debt and equity. We have worked for many banks, specialty lenders, and private equity firms. We are also often engaged by lenders to manage distressed assets and non-performing loans, furthering our understanding of golf course finance and the latest trends in this important specialty.

Risk Management

Bobby Jones Links continually seeks to reduce our client’s exposures while providing significant savings for them on all components of insurance such as health, life, workers compensation, property, and employment practices. We research and find the most competitive insurance coverages, leveraging our size to ensure your costs are reduced by engaging Bobby Jones Links. Our risk management process includes identifying potential risks in advance, analyzing them, and taking the precautionary steps to reduce or curb these risks. A large part of this involves safety training and awareness at each of our clubs.

Technology

Bobby Jones Links works hard to be on the cutting edge of new technologies available for the game and clubs. Younger generations expect clubs to be relevant for them and to adapt to what is changing so rapidly off the course. Bobby Jones spent his life after competitive golf being an innovator. We seek to be one too, which is why our company motto is where history and innovation play

Through our tributary of innovative partners and vendors plus initiatives of our own, we bring the latest point of sale systems, website designs, apps, teaching technology and ball tracking, golf cart GPS, pro shop designs, CRMs, cloud-based accounting, social media, maintenance equipment, etc., to your club.

Membership

The Bobby Jones Links' team has overseen the sale of tens of thousands of memberships over the years. 

Our team will develop a competitive membership program and implement a sales plan and system based on the Bobby Jones Links membership sales and retention systems, a superb best practices resource for private clubs. We have a rich library of member surveys, club bylaws, club rules, and membership agreement documents as a resource. We have also developed a proprietary Salesforce CRM for to better service and retain members, tracking membership sales and leads, and provide management with an accountability tool for this important revenue source.

Bobby Jones Links was one of the early pioneers of generational and age-based membership offerings, expanding a club’s reach into a market and resulting in incremental sales. We can now reach all points on the bell curve, including the long tails where many new memberships are created.

Food & Beverage

In an area that is notoriously difficult to manage well, Bobby Jones Links excels. 

Our teams have managed clubs with small $150,000 food and beverage operations to ones with over $4M in sales annually. At every one of our clubs we have mastered how to make food and beverage profitable while offering our customers delightful dining experiences and superior service. We do this through rigorous training and our proprietary system of cost and labor controls. 

Our chefs are also focused on healthy menus and the wellness offerings that many of our customers and members expect. We realize customers desire variety, so our menus are always changing to meet their needs and to compete with dining options found off the club grounds. Special events, whether weddings, parties, outing groups, or business presentations, are in integral component of our s food and beverage operations.

Development & Renewal

Whether it is a bunker renovation program, the switch to a new hybrid putting surface, irrigation upgrade, new clubhouse interiors – or even a new course and clubhouse – Bobby Jones Links delivers via our development and renewal experience and corporate expertise. 

Bobby Jones Links has been involved in the development or renewal of hundreds of courses and clubhouses totaling well over $300 million. We have worked with the most notable course architects, from Tom Fazio, to Jack Nicklaus, Rees Jones, Arnold Palmer, Bob Cupp, Pete Dye, and Greg Norman. Most recently, our company oversaw the $36 million rebirth of the historic and very innovative Bobby Jones Golf Course in Atlanta, Georgia. 

We manage all phases of a project, from the vision all the way through to completion, including design plans, budgets, cost control systems, change order review, and site inspection. By leveraging our size and relationships within the industry, we can maximize a project’s efficiency and expedite its completion.

Strong
Independent
and Attentive

The principals of Bobby Jones Links own the company - we are not driven by investor expectations and pressures. Our balance sheet is strong.

As a result, we don’t leverage our operational leadership across too many clubs. And unlike many companies in our business, we don’t require long term management agreements with large breakup fees. If you like what we do, you’ll keep us. For more than two decades our clients have renewed our management services more than any other company.