Covid-19 Update from Bobby Jones Links

Hospitality Leadership: Transform Your Organization Through Service

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Ideally located in sunny Palm Beach Gardens, Florida at Eastpointe Country Club, a premier private country club since 1974. Join us February 13-14 to learn how to transform your organization through culture, leadership, and service training.

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About the program

Discover the key principles of successful leadership rooted in a customer-centric approach and set the foundation for extraordinary service delivery at your business. Learn how to cultivate a culture of excellence within your organization and foster a workplace environment where every team member is inspired to go above and beyond, turning guests into loyal advocates. Attendees will learn firsthand about defining the vision for your business and discuss tools to elevate your leadership capabilities.

Recommended Attendees

  • Private Club Owners
  • Multi-Course Owners
  • Club Leaders and Department Heads
  • General Managers
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Gautam Patankar

Chief Experience Officer at Bobby Jones Links
As the Chief Experience Officer at Bobby Jones Links, Gautam's work includes building a personalized customer journey at each of the company’s managed properties, developing a high-performing leadership team, and training the front-line staff to understand their true value in moving the bottom line through exemplary customer service.

Allyson Kahl Darling

Regional Director Bobby Jones Links Company
Allyson Kahl Darling, a Charleston, SC native, has been a member of the Bobby Jones Links Leadership team for seven years. After graduating from Johnson and Wales University, she has held club management positions from Kiawah Island and the greater Charleston area to the greater Charlotte market.
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Program Overview and Topics:

Through this two-day, interactive program, attendees ready to transform their club organization will walk away with actionable ways to improve their bottom line through elevating their workplace culture and guest experience.Facilitated by Bobby Jones Links Vice President of Culture & Coaching, attendees will have the chance to experience engaging educational sessions while networking among like-minded peers. This program features the following content as part of the engaging agenda:

DAY 1:

  • Defining the Vision of your Business
  • The Art of Leadership
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DAY 2:

  • The Importance of the Frontline Team
  • The Customer Experience and Hands On Training
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DAY 3:

DAY 4:

Enrollment, Pricing, and Details

Enrollment is $2,500 per person. Hotel, airfare, and other travel costs are not included in the enrollment fee and are the responsibility of each attendee. Group rates are available for multiple attendees within the same organization.

Course Dates: Feb 13-14

Hotel: Once your registration is confirmed, we will be delighted to share booking information for the designated room block.

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Ready to Enroll?

Seating is limited so we encourage early registration.

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